Terms and Conditions of Entry
NOCTURNE LIVE - TERMS AND CONDITIONS OF ENTRY
These Terms & Conditions
In these Terms & Conditions, “Event” means the event for which You have purchased a ticket, “the Promoter”, “we”, “us” and “our” means Nocturne Live Events Ltd and any associated promoter(s) of the Event; “you”, “your”, “ticket holders’ and “guests’ means you as the ticket holder, “ticket” means any valid ticket or wristband which permits you to attend the Event or any valid wristband for which you have exchanged your ticket at the Event.
These Terms and Conditions incorporate and should be read in conjunction with, the terms and conditions of the authorised ticket agent from which you purchased your ticket which are available on the website of the relevant ticket agent. In the event of any inconsistency between these Terms and Conditions and the terms and conditions of the relevant authorised ticket agent, these Terms and Conditions shall prevail.
All tickets are sold, or guest tickets accepted, subject to these Terms and Conditions. Purchase and/or use of a ticket/s to enter the Event constitute acceptance of these Terms and Conditions on your behalf and on behalf of any person for whom you are purchasing tickets.
The Promoter reserves the right to vary these Terms and Conditions from time to time. Any updates will be published on the Nocturne website and at the entrances to the event.
Directives and statements printed on the tickets, posted or announced at the Event also form part of the Terms and Conditions of entry to the Event.
Under 16’s must be accompanied by an adult
‘Babes in arms’ do not require a ticket.
Our challenge 25 policy will be in operation across the whole festival site. If you look under 25 then you may be asked to prove that you are over 18 if you want to buy alcohol.
Proof of age may be required on entry to the Event and when purchasing alcohol. Recognised and accepted forms of ID are Photo Driving or Provisional Driving License, Passport and Proof of Age Card with PASS (hologram) logo. The Promoter reserves the right to refuse admission if its staff or agents are in any doubt whatsoever as to the age of the person being presented as being under the requisite age.
- Anyone under the age of 18 caught drinking or in the possession of alcohol will have the alcohol confiscated and may be ejected from the Event.f. Anyone over the age of 18 caught buying alcohol for someone under the age of 18 will be ejected from the Event.g. It is your responsibility to check the suitability of the Event for any children in your party regardless of official age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for children in your party. Refunds will not be issued if any aspect of the Event, including the behaviour of other audience members, causes offence to you or any children on whose behalf you have purchased tickets.
Only customers holding a valid ticket will be admitted to the Event. You must retain your ticket on your person at all times during the Event.
Tickets are non exchangeable, refundable or transferable. Re-sale or attempted re-sale is not allowed. Only tickets bought from authorised agents will be valid for entry. Where there has been a breach of this condition (or breach of any other terms and conditions), we reserve the right to cancel the tickets and refuse entry to the event without refund or compensation.
Tickets, wristbands or other forms of accreditation to the event remain the property of the event for security purposes and may be recalled at any time.
Tickets may not be used as part of a promotion, competition, advertising, or be given away as part of a product or service package or for commercial gain with consent of the Promoter. Any attempt to do so will result in the ticket being void and any person holding such a ticket will be refused entry to, or ejected from the Event without refund.
The Promoter is not liable for lost, stolen or defaced tickets or wristbands. If a customer loses their wristband and/or ticket, they will not be able to enter the Venue and, if already inside the Venue, may be ejected.
Your ticket may be invalidated if any part of it is removed, altered or defaced.
Upon purchase, please check your tickets carefully as mistakes cannot always be rectified after purchase. Tickets are not issued on a sale or return basis and refunds will not be made on returned tickets unless provided for under these Terms and Conditions.
Price and availability information is subject to change without notice.
Where multiple tickets have been bought in one transaction and are being collected from the box office, all tickets under that transaction must be collected at the same time.
Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the ticket.
Our entrance policy is in place to make sure Nocturne is a safe and crime-free event.
There is no re-admittance to the event – please make sure that you have everything you need to enjoy your day.
The Promoter reserves the right of refusal of admission and reserve the right to eject the ticket holder at its absolute discretion.
All ticket holders and guests must consent to a security search of persons, clothing, bags and any other items deemed necessary.
The Promoter retains the right to conduct further searches during the event. If you refuse to be searched you may be ejected.
- Prohibited items or any items that the Promoter or its security company deem to be a risk to safety, enjoyment of others or security or are not suitable to be taken to the Event or may be used in an illegal or offensive manner (regardless of whether or not the item itself is illegal) are not allowed. Ticket holders may be ejected if found in possession of prohibited items inside the Event. Prohibited items include but are not limited to:i. Food and Drink – except one 750ml sealed bottle of water per person, no food & drink from outside of the Event can be taken into the Event site.ii. Drugs / Controlled / Psychoactive Substances – illegal drugs, Nitros Oxide, ‘Legal Highs’ or any associated paraphernalia.iii. Weapons –or anything that could be considered a weapon.iv. Animals – except registered assistance dogs.v. Bicycles, roller-skates, skateboards, scooters, personal motorised or non-motorised vehicles except for wheelchairs. Please only use designated bike parking facilities.vi. Items considered to be dangerous or inappropriate in the Event environment, including but not limited to; glass in any form, bottles cans or metal containers, spray cans, gas canisters or compressed gas in any container, fireworks, flares, candles, smoke canisters, Chinese lanterns, BBQs, camp-fires, camping stoves or cooking apparatus, explosives, firearms, knives or blades, replica weapons of any sort, large golf umbrellas, stools / camping sticks / chairs or other furniture, gazebos or parasols, sports equipment, flags and banners, megaphones, amplification equipment, klaxons, airhorns, large bags, laser devices, remote controlled drones, hi-visibility tabards or similar.
Valuable items – We do not take any responsibility for items lost at the Event and recommend that you avoid bringing valuable items to the event where possible. If you do lose something, contact us through the website after the Event and we will return it if it has been found.
Photography and recording equipment – Personal Cameras are allowed, but professional equipment or anything that could be used for unauthorised commercial or marketing activity
Umbrellas – small umbrellas are allowed into the event but please do not put them up in the seating area during performances
We reserve the right to prohibit any other item if in the reasonable opinion of the organisers it could constitute a risk to safety, security or could ruin the experience of other event attendees
No refunds will be offered to customers who are refused entry or ejected from the site at the discretion of the Promoter.
If you are refused entry to the event, or have been previously ejected, you may not attempt to purchase another ticket or to otherwise gain entry.
Failure to produce the appropriate receipt/ticket or pass, when so requested, may result in ejection from the Event, without later claim or compensation.
Moshing, crowd surfing, climbing on Event structures or existing park landscape and anti social behaviour, is not permitted.
Filming, & Photography
CCTV may be in operation across the site. Images are recorded for the prevention of crime and disorder. If requested, images will be passed directly to the Police.
Unauthorised photography, video, audio recording and transmission of the Event, the performers and the performance for professional purposes or financial gain is strictly forbidden
Trading & Commercial Activity
Only those specifically authorised by the Promoter to undertake trading or commercial activity at the Event may do so.
It is prohibited to undertake marketing activity (such as flyering, postering or any other form of advertising in any media) at the Event.
Unauthorised Ticket Agents and Touting
Do not buy from internet auction sites or exchange/buy tickets on social networking sites such as Facebook.
If you live in the UK do not buy from a website with an overseas office address, or with no registered address shown.
Do not buy from another individual or tout, either in advance of, or outside, the Event.
- If we are aware that you have bought tickets anywhere other than from official authorised outlets you will not be granted access to the Event. Tickets are non-transferable, which means that once purchased you cannot sell them on to others. The Promoter will be unable to assist you if you have bought from an unauthorised source, as we will have no purchase history available for the ticket.g. If you do encounter problems contact your credit card issuer as soon as possible.h. Occasionally due to genuine circumstances you may find yourself with a spare ticket. Please do not be tempted to sell it on an unauthorised auction site or to sell to a ticket tout or unauthorised online agency. If you do the purchaser may not be able to enter the Event (under the Terms and Conditions) for the reasons set out above. Should this happen you may find that the purchaser brings a legal claim against you for selling a ticket which does not permit access to the Event.i. We reserve the right to cancel any ticket booking which we reasonably believe to have been made with a view to resell such tickets or where the ticket has been purchased using fraudulent means, such as credit card fraud.j. Tickets may be restricted to a maximum number per person per credit card or per household. These restrictions will be notified to you by our ticket agents and on our website before you make your booking. We reserve the right to cancel tickets purchased in excess of this number without prior notice to you of such cancellation.k. Tickets obtained in breach of these Terms and Conditions shall be null and void and the Promoter may refuse admission to, or eject you from, the Event. Any person seeking to use a void ticket in order to gain or provide entry to an Event will be considered to be a trespasser and will be ejected and liable to legal action. Void tickets are non-refundable.
- In the event of a cancellation, postponement or Material Alteration of the Event (defined below) other than as a result of a Force Majeure (see definition under section 11 Liability) you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom you purchased a ticket. Where the cancellation takes place part-way through the Event, you may only be entitled to a refund of part of the face price which you paid for the ticket which shall be determined at our reasonable discretion. You will not be entitled to a refund in any other circumstances. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been arranged by you are made at your own risk and neither the authorised ticket agent nor the Promoter will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or otherwise.A “Material Alteration” is a change which, within our reasonable opinion makes the Event materially different to the Event which purchasers of the ticket could reasonably expect. Changes to performance times, acts and the use of understudies in theatre performances shall not be considered a Material alteration. A Material Alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence on the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill.b. In order to claim your refund please refer to the terms and conditions of the authorised ticket agent from which you purchased your ticket for details of how to claim a refund. The point of sale may not make a refund if you fail to follow the instructions provided within the notified timeframes. Refunds will only be made to the person who purchased the tickets.c. It is your responsibility to check that the Event has not been cancelled, rescheduled or made the subject of a Material Alteration. Information on such matters will be made available on behalf of the Promoter as soon as reasonably practicable on the Promoter’s website and/or at the Event venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise immediately prior to an Event.d. Tickets will not be refunded where they have been used to gain entry to an Event or where you are able to and choose to attend a postponed Event.
The Event – General Information